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Documentation Index

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Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

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How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:
  • Name and profile details
  • Booking history
  • Waiver completion status
  • Membership and pass assignments
The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

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Adding family members

Customers can add family members from their account on your booking page. For each family member, they enter:
  • Name — first and last name
  • Contact details — email or phone (optional, depending on the member’s age)
  • Relationship — how the member relates to the account holder
Staff can also add family members from the customer profile in the dashboard.
There is no limit to the number of family members that can be linked to a single account.

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Booking for family members

When a customer with family members makes a booking, they can select which family members are attending. Each selected member:
  • Counts toward the session’s capacity
  • Has their own waiver completion tracked individually
  • Can have per-person add-ons applied
  • Appears as a named participant in the booking details
When a customer books for multiple family members in the same session, it works like a group booking — all participants are included in one transaction.

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Memberships and passes

Family members can hold their own memberships and activity passes independently. This means:
  • A parent can purchase a membership for each child separately
  • Each family member’s membership discount applies only to their bookings
  • Single-user-only passes are locked to the specific family member chosen at purchase
  • The same membership cannot be purchased twice for the same family member
When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.

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How membership discounts apply

When a family with active memberships books an activity:
  1. Sailia identifies which family members are attending.
  2. For each attending member, it checks whether they hold a membership with a linked discount.
  3. The discount is applied only to the ticket for the qualifying member — not to other family members.
This means a family where one child has a membership and another does not will see the discount applied to only one ticket.

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At the point of sale

When processing a POS transaction, staff can link the sale to a customer account to:
  • See all family members and select who is attending
  • Auto-apply membership discounts for eligible family members
  • Redeem activity passes assigned to specific members
  • View waiver status for each family member before the activity starts

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Waivers for family members

Each family member must complete waivers individually. The primary account holder can complete waivers on behalf of minors or dependents. Waiver status is tracked per family member per booking, so you can see at a glance who has completed their forms.

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Troubleshooting

Verify the customer has a registered account (not a guest checkout). Family members can only be added to full customer accounts.
Check that the specific family member (not just the account holder) holds the qualifying membership. Membership discounts apply per individual, not per account.
Purchases must be made separately for each family member. If the system blocks the purchase, one of the selected members may already hold that membership. Check the Memberships tab on the customer profile.

Customer management

View and manage customer profiles and accounts.

Customer accounts

How self-service accounts work.

Memberships

Set up recurring membership plans.

Activity passes

Sell prepaid session bundles.