> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-docs-reorg-1776046906.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Family accounts

> Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

## How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

* Name and profile details
* Booking history
* Waiver completion status
* Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

## Adding family members

Customers can add family members from their account on your [booking page](/getting-started/booking-page). For each family member, they enter:

* **Name** — first and last name
* **Contact details** — email or phone (optional, depending on the member's age)
* **Relationship** — how the member relates to the account holder

Staff can also add family members from the [customer profile](/customers/overview) in the dashboard.

<Note>
  There is no limit to the number of family members that can be linked to a single account.
</Note>

## Booking for family members

When a customer with family members makes a booking, they can select which family members are attending. Each selected member:

* Counts toward the session's [capacity](/activities/activities#capacity-and-availability)
* Has their own waiver completion tracked individually
* Can have [per-person add-ons](/activities/activities#add-ons) applied
* Appears as a named participant in the booking details

<Tip>
  When a customer books for multiple family members in the same session, it works like a [group booking](/activities/group-bookings) — all participants are included in one transaction.
</Tip>

## Memberships and passes

Family members can hold their own [memberships](/pricing/memberships) and [activity passes](/pricing/activity-passes) independently. This means:

* A parent can purchase a membership for each child separately
* Each family member's membership discount applies only to their bookings
* [Single-user-only passes](/pricing/activity-passes#single-user-only) are locked to the specific family member chosen at purchase
* The same membership cannot be purchased twice for the same family member

<Note>
  When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.
</Note>

### How membership discounts apply

When a family with active memberships books an activity:

1. Sailia identifies which family members are attending.
2. For each attending member, it checks whether they hold a membership with a linked [discount](/pricing/discount-codes#membership-discounts).
3. The discount is applied only to the ticket for the qualifying member — not to other family members.

This means a family where one child has a membership and another does not will see the discount applied to only one ticket.

## At the point of sale

When processing a [POS transaction](/point-of-sale/overview), staff can link the sale to a customer account to:

* See all family members and select who is attending
* Auto-apply [membership discounts](/pricing/discount-codes#membership-discounts) for eligible family members
* Redeem [activity passes](/pricing/activity-passes) assigned to specific members
* View waiver status for each family member before the activity starts

## Waivers for family members

Each family member must complete [waivers](/customers/waivers) individually. The primary account holder can complete waivers on behalf of minors or dependents. Waiver status is tracked per family member per booking, so you can see at a glance who has completed their forms.

## Troubleshooting

<AccordionGroup>
  <Accordion title="A customer can't add a family member">
    Verify the customer has a registered [account](/customers/customer-accounts) (not a guest checkout). Family members can only be added to full customer accounts.
  </Accordion>

  <Accordion title="A membership discount is not applying for a family member">
    Check that the specific family member (not just the account holder) holds the qualifying membership. Membership discounts apply per individual, not per account.
  </Accordion>

  <Accordion title="Cannot purchase the same membership for two family members">
    Purchases must be made separately for each family member. If the system blocks the purchase, one of the selected members may already hold that membership. Check the **Memberships** tab on the [customer profile](/customers/overview).
  </Accordion>
</AccordionGroup>

## Related guides

<Columns cols={2}>
  <Card title="Customer management" icon="users" href="/customers/overview">
    View and manage customer profiles and accounts.
  </Card>

  <Card title="Customer accounts" icon="user-check" href="/customers/customer-accounts">
    How self-service accounts work.
  </Card>

  <Card title="Memberships" icon="id-card" href="/pricing/memberships">
    Set up recurring membership plans.
  </Card>

  <Card title="Activity passes" icon="ticket" href="/pricing/activity-passes">
    Sell prepaid session bundles.
  </Card>
</Columns>